Last updated: 04 February 2026

TUC Virtual Reality Gaming (“TUC VR”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, make a booking, participate in our VR experiences, or engage with us online.

1. Who We Are

TUC VR (PTY) LTD 

trading as TUC Virtual Reality Gaming
Cape Town, South Africa
Email: info@tucvr.co.za  or admin@anviosa.com
Responsible Party (as defined under POPIA): TUC VR (PTY) LTD

2. What Personal Information We Collect

We collect and process the following categories of personal information:

2.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Booking details (date, time, group size, event type)
• Payment‑related information (processed securely by third‑party payment providers; we do not store card details)
• Enquiries, messages, and customer support interactions

2.2 Information Collected Automatically

• IP address
• Device information
• Browser type and version
• Website usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies (see Section 10)

2.3 Information from Third‑Party Services

• Booking platforms (e.g., Bookeo)
• Payment processors
• Social media platforms (if you interact with us there)

3. How We Use Your Personal Information

Your information is used only for legitimate business purposes, including:

• Managing bookings and reservations
• Providing VR gaming services and customer support
• Processing payments
• Improving website performance and user experience
• Sending booking confirmations, reminders, and essential service updates
• Marketing communications (only with your consent)
• Safety, security, and fraud prevention
• Compliance with legal obligations

4. Legal Basis for Processing (POPIA Conditions)

We process personal information based on:

• Your consent
• Performance of a contract (e.g., fulfilling your booking)
• Compliance with legal obligations
• Legitimate interests (e.g., improving services, preventing fraud)

5. How We Store and Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal information, including:

• Encrypted data transmission (HTTPS)
• Secure third‑party payment gateways
• Access controls and authentication
• Regular security reviews

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Sharing Your Personal Information

We do not sell your personal information.

We may share your information with:

• Booking platforms (e.g., Bookeo)
• Payment processors
• IT service providers (hosting, analytics, email services)
• Regulatory authorities when legally required

All third‑party operators are bound by POPIA‑compliant data processing agreements.

7. Cross‑Border Transfers

Some of our service providers may store or process information outside South Africa.
Where this occurs, we ensure that:

• The receiving country has adequate data protection laws, or
• Contractual safeguards are in place as required by POPIA.

8. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

9. Children’s Information

Our services are family‑friendly, but we do not knowingly collect personal information from children without the consent of a parent or legal guardian.

10. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve functionality
• Analyse website traffic
• Enhance user experience
• Support booking and payment processes

You may disable cookies in your browser settings, but some features may not function properly.

11. Direct Marketing

We send marketing communications only:

• With your explicit consent, or
• Where you are an existing customer and the communication relates to similar services

You may opt out at any time by clicking “unsubscribe” or contacting us directly.

12. Links to Third‑Party Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices of third‑party websites.

13. Changes to This Privacy Policy

We may update this policy from time to time.
The latest version will always be available on our website with the updated date.

14. Contact Us

For privacy‑related questions, requests, or concerns, contact:

TUC Virtual Reality
Email: info@tucvr.co.za  or admin@anviosa.com

Cape Town, South Africa